Trouble during Printing
399
Problem Solving
14
The Print Result is Not What was Expected
If the print result is not what was expected, identify the symptom in the following table to
perform the remedy.
Symptom Cause Remedy
Cannot print in
color.
[Output Color] is set to [Black
and White].
Set [Output Color] to [Auto Detect] or [Color].
The 2-sided
printing is not
available.
The print page buffer is
insufficient.
Try the followings:
z
Set [Image Quality] to [Standard] using the
print driver
z
Set the port that is not used to [Disable]
The document is
printed on a
different paper
size than
specified.
The document size is different
from the paper size loaded in
the specified tray.
Change the size of paper in the tray, or
change the print option to specify a tray that
contains the correct sized paper.
The image on the
document edges
is missing on the
output.
The image is larger than the
printable area.
Expand the printable area of the machine, or
reduce the image size on the printout.
The printed font
differs from the
font specified on
the computer.
Font replacement is set on
the print driver.
Check the font replacement table.
Printing is slow. [High Resolution] is selected
for [Image Quality].
When image data, such as photos, is printed
with the high resolution, the print speed
becomes slow. Select [Standard] for [Image
Quality].
The specified
print options are
not enabled.
The print driver for another
model is used.
Install the print driver for the model.
The required optional kit is
not installed on the machine.
Check the optional components installed on
the machine, and set [Installable Options]
under [Configuration] in the print driver
again.
The document
edges are missing
on the printout.
The image is larger than the
printable area.
Expand the printable area of the machine, or
reduce the image size on the printout.
The output color
differs between
Secure Print and
Print Stored File.
This is because the print path
is different. The output color
of Print Stored File is
reproduced by the presence
or absence of dots, as with
copying or faxing. On the
other hand, the output color
of Secure Print is reproduced
using density by default, as
with printing.
To closer match the color of Secure Print and
files in folder, select [On] in [Image Options]
> [Print Page Mode] on the [Advanced] tab of
the print driver settings.
The print color
differs from
before.
The color calibration is
incorrect.
Execute auto calibration.
Refer to "Executing Calibration" (P.74).
Black lines are
printed.
A print driver for another
machine is used.
Install the print driver for your machine.