D
IRECTION 5813707-100, REVISION 2 VENUE™ SERVICE MANUAL
7-4 Chapter 7 - Diagnostics/Troubleshooting
PRELIMINARY
• System Software
- System Software revision
- Software medium’s part number
7-3-4 Collect a ‘Trouble Image’ with Logs
If the system should malfunction, follow the procedure below to capture the log files.
This will collect a screen capture of the monitor, system presets and several log files in a date and time
stamped “.zip” file.
The log capture window, includes a menu box that contains:
• a place to enter a description of the issue
• a check box to indicate a System lockup
• a choice to Export to a pre-formatted removable media or save to the Export directory D: drive (for
remote viewing through InSite).
On the Home screen tap: Settings >> Log >> Logs.
NOTE: You MUST select one of the available devices as the destination device if it is to be different than the
default Export directory on the hard drive.
The screen capture is a bitmap which eliminates the possibility of artifacts from compression.
Figure 7-17 Accessing Diagnostics Screen
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