GE Venue Go Service Manual

D
IRECTION 5813707-100, REVISION 2 VENUE GO™ SERVICE MANUAL
Chapter 1 - Introduction 1-31
PRELIMINARY
Section 1-10
Customer Assistance
1-10-1 Contact Information
If this equipment does not operate as indicated in this Service Manual or in the Venue Go™ User
Manual, or if you require additional assistance, please contact the local distributor or appropriate
support resource, as listed below.
Prepare the following information before you call:
• Ultrasound System ID and/or serial number.
• Software version.
• Date and time of occurrence.
• Sequence of events leading to issue.
• Is the issue reproduceable?
• Imaging mode, probe, preset/application.
• Media brand, speed, capacity, type.
NOTE: Save secondary image capture, cine loop, 4D multi-volume loop.Restart the application before
resuming clinical scanning.
Table 1-6 Phone Numbers for Customer Assistance 1 of 2
LOCATION PHONE NUMBER
USA
GE
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
USCAN
Service: On-site
Service Parts
OLC
Application Support
1-800-437-1171
1-800-558-2040
1-800-321-7937 or 1-262-524-5300
1-800-682-5327 or 1-262-524-5698
Canada OLC - USCAN
1-800-321-7937
1-800-668-0732
Latin America
LATAM
Service
Application Support
+1-262-524-5300
+1-262-524-5698
EMEA
Ultrasound Europe
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
OLC - EMEA
Support Phone
Support Fax
+49 (0)212 2802 - 652
+49 (0)212 2802 - 431
APAC
Online Services Ultrasound Asia
ANZ Service Support
Australia
Japan
Korea
Singapore
1800 647 855
+(61) 1-800-659-465
+(81) 42-648-2940
+(82) 2-1544-6119
+(65) 6277-3444
China Phone
+(86) 800-810-8188
+(86) 400-812-8188
+(86) 10-6788-2652

GE Venue Go Specifications

General

Brand	GE
Model	Venue Go
Category	Medical Equipment
Language	English