v Either machine type and model (3958 AP1 server) or software identifier. The
software identifier can be either the product name (TS7650) or the Product
Identification (PID) number.
v Either the serial numbers of the components or your proof of purchase.
v Description of the problem.
v Exact wording of any error messages.
v Hardware and software configuration information
If possible, have access to your computer when you call.
In the U.S.A. and Canada, these services are available 24 hours a day, 7 days a
week. In the UK, these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m. In all other countries, contact your IBM reseller or IBM marketing
representative.
Websites
This topic lists additional websites containing useful information regarding
installation of the TS7650 Appliance, ProtecTIER V3.1.8.
The most up-to-date information about your product, including documentation
and the most recent downloads, can be found at the following websites:
v Information centers for the product:
– IBM System Storage ProtecTIER TS7650 Customer Information Center
– IBM System Storage ProtecTIER TS7610 and TS7650 Combined Service
Information Center
v The translated publications for this product are included with the product. These
documents and product specification sheets are also available from the following
website:
http://www-947.ibm.com/systems/support/storage/
v You can order publications through the IBM Publications Ordering System at the
following website:
http://www-05.ibm.com/e-business/linkweb/public/applications/publications/
cgibin/pbi.cgi/
v Access installation and technical support information on the Web at:
http://www.ibm.com/support/us/
v For DS4000
®
information, go to the following website:
http://www-947.ibm.com/systems/support/storage/disk/
v The IBM website for independent software vendor (ISV) support is:
http://www-03.ibm.com/servers/storage/tape/resource-library.html
v The Interoperability Matrix website can be found at:
http://www-947.ibm.com/systems/support/storage/
v For the latest information about SAN switches and directors, go to the following
website:
http://www-03.ibm.com/servers/storage/san
v For the latest information about operating system and HBA support, clustering
support, SAN fabric support, and Storage Manager feature support, see the
DS4000 Interoperability Matrix at the following website:
http://www-03.ibm.com/servers/storage/disk/ds4000/interop-matrix.html
xxii IBM System Storage TS7650 ProtecTIER Deduplication Appliance: Installation Roadmap Guide
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