SmartAXIS Touch User's Manual 30-1
30
Troubleshooting
This chapter describes the errors that may occur with the Touch and the measures necessary to correct these errors.
The Touch displays a variety of error messages in order to assist you in quickly analyze and resolve problems with the
hardware, communications system, and user screen data.
1.1 Errors Displayed on the Screen
The following error messages are displayed in the event of communication system problems and problems with user
screen data. When an error occurs, take the appropriate indicated action. If an error persists despite your attempts to
correct it, contact your nearest sales representative.
Chapter 30 Troubleshooting
1 Error Messages
Error Message Cause Solution
Waiting for default
screen No.
The default screen number is set at 0. Write the screen number to System
Area 1 (address+0), or set the Default
Screen spin box on the System tab of
the Project Settings dialog box to a
value other than 0.
No screen data The specified Base Screen does not exist. Set the Base Screen and download it to
the Touch.
Processing error • This message is displayed when a value is divided by
0.
• There is data which cannot be handled with the
BCD4, BCD8, or float32 data types.
• Incorrect calendar data has been saved to the Calendar
of the Data Display.
Check the calculation or settings.
Communication Error An error occurred during communication with the
external device.
Check the communication lines and the
communication settings.
During 1: N communications, the port
number of the external device on which
the Communication error has occurred.
Device range error • The data is written to the device with the address
out of the range.
• The number of devices exceeds the limitation.
Check the device settings.
No USB flash drive
exists
No USB flash drive inserted when the unit attempted
to access the USB flash drive.
Insert a USB flash drive.
This USB flash drive is
not available
• The type of USB flash drive is not recognized by the
Touch.
• The USB flash drive is broken.
Please use a new recommended USB
flash drive.
USB flash drive Access
Error
When the unit attempted to access the USB flash
drive:
• The USB flash drive did not have enough free space.
• The USB flash drive was removed partway through.
• The USB flash drive was broken.
Create some free space on the USB
flash drive or get a new one.
ZNV file is not found The project file (ZNV format) was not in the specified
location on the external memory when a download was
made using the Project Data Transfer function.
Check whether or not the file is in the
specified location on the external
memory.
ZNV file format Error When a download was made using the Project Data
Transfer function:
• The project file is not in ZNV format.
• The file is corrupt.
Remake the project file (ZNV format).
Product Series is not
correct
When a download was made using the Project Data
Transfer function, the model of the downloaded project
and the model of the destination Touch were different
Check that the model name that is set in
the file you want to download is the same
as the model name of the destination
Touch.
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