■ Details of the failure or problem
■ Type of activity being performed on the switch when the problem occurred
■
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
■
Case Manager at CSC: http://www.juniper.net/cm/
■ Telephone: +1-888-314-JTAC (+1-888-314-5822, toll free in U.S., Canada, and
Mexico)
NOTE: For international or direct-dial options in countries without toll free numbers,
go to http://www.juniper.net/support/requesting-support.html
If you are contacting JTAC by telephone, enter your 11-digit case number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed
to the next available support engineer.
The support representative validates your request and issues an RMA number for
return of the component.
Related Topics Packing an EX-series Switch or Component for Shipping on page 120■
■ Returning an EX-series Switch or Component for Repair or
Replacement on page 117
Packing an EX-series Switch or Component for Shipping
If you are returning a switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing an EX-series switch or component, ensure you have:
■ Retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See “Contacting Customer Support to Obtain Return Materials
Authorization” on page 119.
■ Obtained an RMA number.
■ Obtained the following tools and parts:
■ Blank panels to cover empty slots (for switch return)
■ Electrostatic bag or antistatic mat, one for each component
■ Electrostatic discharge (ESD) grounding wrist strap
■ Flat-blade screwdriver, approximately 1/4 in. (6 mm)
■ Phillips (+) screwdrivers, numbers 1 and 2
120 ■ Packing an EX-series Switch or Component for Shipping
Complete Hardware Guide for EX 3200 and EX 4200 Switches
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