CHAPTER 19
Contacting Customer Support and
Returning Components
•
Return Procedure for the SRX240 Services Gateway on page 125
•
Locating SRX240 Services Gateway Component Serial Number and Agency
Labels on page 126
•
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 127
•
Packing the SRX240 Services Gateway and Components for Shipment on page 128
Return Procedure for the SRX240 Services Gateway
Follow the tasks list provided in Table 45 on page 125 to return an SRX240 Services
Gateway or component to Juniper Networks for repair or replacement:
Table 45: Return Procedure for SRX240 Services Gateway
For more information, seeTaskStep
“Locating SRX240 Services Gateway
Component Serial Number and Agency
Labels” on page 126
Determine the part number and serial
number of the services gateway or
component.
1
“Juniper Networks Technical
Assistance Center” on page 118
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX240 Services
Gateway and Components for
Shipment” on page 128
Pack the SRX240 Services Gateway or
component for shipping.
3
NOTE: Donot returnthe device or any componenttoJuniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
torefuse shipments that do not have an RMA. Refused shipments arereturned
to the customer via collect freight.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
125Copyright © 2015, Juniper Networks, Inc.
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