99 / 109Issued: 11.10.2013 Version: KST VisionTech 2.1 V1
19 KUKA Service
19 KUKA Service
19.1 Requesting support
Introduction This documentation provides information on operation and operator control,
and provides assistance with troubleshooting. For further assistance, please
contact your local KUKA subsidiary.
Information The following information is required for processing a support request:
Model and serial number of the manipulator
Model and serial number of the controller
Model and serial number of the linear unit (if present)
Model and serial number of the energy supply system (if present)
Version of the system software
Optional software or modifications
Diagnostic package KrcDiag:
Additionally for KUKA Sunrise: Existing projects including applications
For versions of KUKA System Software older than V8: Archive of the soft-
ware (KrcDiag is not yet available here.)
Application used
External axes used
Description of the problem, duration and frequency of the fault
19.2 KUKA Customer Support
Availability KUKA Customer Support is available in many countries. Please do not hesi-
tate to contact us if you have any questions.
Argentina Ruben Costantini S.A. (Agency)
Luis Angel Huergo 13 20
Parque Industrial
2400 San Francisco (CBA)
Argentina
Tel. +54 3564 421033
Fax +54 3564 428877
ventas@costantini-sa.com
Australia Headland Machinery Pty. Ltd.
Victoria (Head Office & Showroom)
95 Highbury Road
Burwood
Victoria 31 25
Australia
Tel. +61 3 9244-3500
Fax +61 3 9244-3501
vic@headland.com.au
www.headland.com.au
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