Troubleshooting 4-5
Troubleshooting Tables
If you experience trouble with your fax machine, refer to the tables below
for the appropriate corrective procedures.
If the trouble persists, contact your service representative, an authorized
service center or the place of purchase.
Problem Check point Corrective procedure
Reference
page
The detected document
size is often wrong.
Is the machine installed in a location
where it is exposed to strong light from
directly overhead, or from above and
behind?
If the machine is installed in such a
location, document size detection may
be influenced by the light. Consult with
your service representative, an
authorized service center or the place
of purchase.
______
I am not able to send my
documents.
Is the modular cord connected
correctly?
Connect the modular cord correctly. ______
Is Communication Error displayed? Perform the necessary procedure to
correct the error and try to transmit the
documents again.
8-11
Is TX/RX Restriction (transmission or
reception) turned ON?
Turn OFF TX/RX Restriction
(transmission or reception).
6-27
I am not able to perform
Broadcast Transmission.
Is the memory in your fax machine full? Try the Broadcast Transmission
procedure again after memory
becomes available or after you create
available space in memory.
2-11
3-37
6-42
During registration of an
Encryption Box, an error
occurs when I enter the
box number and I cannot
register the Encryption
Box.
Is the box number you are trying to
enter the same as the subaddress
already registered for an F-Code Box?
You CANNOT register an Encryption
Box number that is identical to a
registered F-Code Box subaddress.
Select a different Encryption Box
number.
______
I am not able to print out
documents from my
Encryption Box.
Are the Encryption Box number and ID
that you entered correct?
If you do not know the correct
Encryption Box ID, contact your
service representative, an authorized
service center or the place of
purchase.
______
I am not able to perform
Encrypted
Communication.
Did the transmitting party perform the
appropriate registration procedure for
the one-touch key (designated for
Encrypted Transmission) as decided in
advance with the receiving party?
Check the information to be registered
once again with the other party.
2-20
Did the receiving party perform the
appropriate registration procedure for
the Encryption Box as decided in
advance with the transmitting party?
Check the information to be registered
once again with the other party.
6-38
Is the Encryption Key you used
correct?
Check the Encryption Key to be
registered once again with the other
party.
6-35
6-43
I am not able to perform
Remote Switching.
Is your telephone service set for pulse
dialing?
Some telephones allow you to transmit
the desired tone signals by simply
pushing the appropriate buttons. Refer
to the Instruction Manual for the
telephone being used.
______
Did you use the correct Remote
Switching number?
Check the registered number. (Factory
default setting: 55)
3-24
To Next Page
Loading...
Need help?
General
