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FAQ
A Media Jam Occurs!
The Media Has Jammed
If an error message is displayed because the media has jammed, immediately correct the prob-
lem. Failure to do so may damage the print heads.
P. 134, "[MOTOR ERROR TURN POWER OFF]"
Are the grit rollers dirty?
Check to make sure the grit rollers are free of buildup of foreign material such as media scraps.
P. 54, "Cleaning"
Is the height of the print heads too low?
Try raising the print heads. Media may inevitably warp or wrinkle slightly, so adjust the height of the print
heads to take this into account.
P. 95, "Adjusting Print Head Height to Match Media Thickness"
Are the media clamps attached?
When you are performing printing, be sure to attach the media clamps.
Is the media loaded and set up straight and securely?
Feeding is not smooth when the media is not straight or is tensioned unevenly on the left and right. Reload
the media.
P. 20, "Loading Media"
Is some other object coming into contact with the media?
Make sure that nothing touches the media.
P. 20, "Loading Media"
Is the media too thick?
Media that is too thick may not only cause unstable feeding but may scrape the print heads, resulting in
malfunction. Never use such media.
Is the media warped or wrinkled?
Many factors can cause warping or wrinkling. Refer to the following and correct the problem.
P. 123, "Media Wrinkles or Shrinks"
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