09/2007
2-1
Phaser 8860/8860MFP Service Manual
Error Messages and Codes
Initial Issue
2 Error Messages and Codes
Power On Self Tests ....................................................................................................... 2-3
NVRAM Reset................................................................................................................. 2-5
Error Message Troubleshooting...................................................................................... 2-7
1,00X.4x 525-Sheet Feeder Faults ................................................................................. 2-8
1,000.6x 525-Sheet Feeder Program Faults................................................................... 2-9
2,00X.xx I/O Board Errors ............................................................................................... 2-9
2,006.xx I/O Board Program Faults................................................................................. 2-10
2,0XX.6x Configuration Card Faults................................................................................ 2-10
3,0XX.6x IPC Program Faults ......................................................................................... 2-11
4,0xx.4x Process Control Errors ..................................................................................... 2-11
4,024.42 Wiper Alignment Fault...................................................................................... 2-12
4,025.46 Drum Transfix Fault.......................................................................................... 2-12
4,0xx.6x Process Control Program Faults....................................................................... 2-13
5,0xx.4x Y-Axis Sub-System Faults................................................................................ 2-13
5,0xx.6x Y-Axis Sub-System Program Faults ................................................................. 2-14
6,0xx.4x X-Axis Fault ...................................................................................................... 2-15
6,0xx.6x X-Axis Program Faults...................................................................................... 2-15
7,002.44 Process Drive Fault.......................................................................................... 2-16
7,006.4x Head Tilt Solenoid Fault ................................................................................... 2-16
7,007.49 Process Drive Fault.......................................................................................... 2-17
7,008.41 Printhead Tilt Fault ........................................................................................... 2-17
7,009.42 Printhead Restraint Fault ................................................................................. 2-18
7,01X.4x Process Faults ................................................................................................. 2-19
7,0xx.6x Program Faults ................................................................................................. 2-20
8,0XX.4x Wiper or Media Drive Faults ............................................................................ 2-21
8,0xx.6x Media Drive Program Faults ............................................................................. 2-22
9,0XX.4x Ink Loader Faults............................................................................................. 2-22
9,009.44 and 9,00X.6x Ink Loader Program Faults ........................................................ 2-23
11,0XX.xx Electronics Module Interface Faults............................................................... 2-24
11,100.60 Electronics Module Temperature Fault .......................................................... 2-25
11,300.6x EMC Motor Control Faults.............................................................................. 2-25
12,000.60 Program Faults............................................................................................... 2-26
13,000.48 Printhead Thermal Fault................................................................................. 2-26
13,003.42 and 13,007.46 Thermal Faults ....................................................................... 2-27
13,008.47 and 13,010.49 Drum Thermal Faults ............................................................. 2-27
13,067.43, 13,069.45, 13,071.47 Drum Temp Sensor Faults ......................................... 2-28
13,XXX.4x Preheater Thermal Faults ............................................................................. 2-29
13,1XX.4x Left Jetstack Thermal Faults ......................................................................... 2-29
13,2XX.4x Right Jetstack Thermal Faults ....................................................................... 2-30
13,XXX.xx Printhead Reservoir Thermal Faults.............................................................. 2-30
13,XXX.xx Ink Loader Thermal Faults ............................................................................ 2-31
13,00x.6x Thermal Program Faults................................................................................. 2-32
19,0XX.4x Printhead Calibration Faults .......................................................................... 2-32
19,0XX.6x Waveform Program Faults............................................................................. 2-33
21,000.69 Diagnostic Firmware Version Mismatch......................................................... 2-33
22,0XX.6x Jam Fault....................................................................................................... 2-34
23,0XX.6x NVRAM Faults............................................................................................... 2-34
23,133.4x RAM Faults..................................................................................................... 2-35
26,0XX.6x Printing Faults................................................................................................ 2-35
27,0XX.6x Profile Library................................................................................................. 2-36
29,0XX.6x Jam Manager Faults ...................................................................................... 2-36
31,001.40 Mechanical Initialization Jam.......................................................................... 2-37
31,0XX.6x Program Faults .............................................................................................. 2-37
33,00X.4x Tray 1 Width Sensor Faults............................................................................ 2-38
34,00X.4x Printhead NVRAM Faults ............................................................................... 2-38
34,01X Ink Level Sense Faults........................................................................................ 2-39
36,000.40 Drum Maintenance Faults .............................................................................. 2-40
36,001.67 Drum Maintenance Drive Faults..................................................................... 2-41
36,002.44 Drum Maintenance Kit Fault........................................................................... 2-41
37,0XX.xx PEST Heater Faults ....................................................................................... 2-42
37,01X.41 PEST Fan Faults............................................................................................ 2-42
37,016.43 PEST 50 Volt Supply Fault............................................................................. 2-43
37,0XX.4x PEST Clutch/Solenoid Faults ........................................................................ 2-44
37,024.48 PEST Tray 2 Lift Motor Fault.......................................................................... 2-44
37,026.44 PEST Purge Pump Fault ................................................................................ 2-45
37,02X.4x PEST Relay Board Faults .............................................................................. 2-45
37,03X.4x PEST X-Axis Motor Faults ............................................................................. 2-46
37,035.44 and 37,036.45 PEST Y-Axis Motor Faults...................................................... 2-46
37,037.46 and 37,038.47 PEST Media Drive Faults....................................................... 2-47
37,039.48 and 37,040.40 PEST Process Drive Faults.................................................... 2-47
37,0XX.4x PEST Power Supply Faults ........................................................................... 2-48
39,002.40 and 39,003.41 Scanner Subsystem Test Faults ............................................ 2-49
39,004.42 Scanhead Locked or Shipping Restraint Faults ............................................. 2-49
39,005.43 Scanner Missing Fault.................................................................................... 2-50
39,010.8 Document Feeder Disconnected or Missing .................................................... 2-51
39,011.40 and 39,012.40 DADF Subsystem Test Faults ................................................ 2-51
39,013.42 Document Feeder Jam................................................................................... 2-52
39,014.43 Document Feeder Calibration Fault ............................................................... 2-52
Jam Codes ...................................................................................................................... 2-53
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