Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-15
Printer Problems
This section provides possible solutions to various problems you may encounter when using the Print
features.
Unable to Print
The table below lists possible solutions when you are unable to print.
Symptom Possible Cause Remedy
Data remains in the
printer icon.
The machine's power is not on. Switch the machine's power on .
Refer to Power Source on page 3-7.
The PC's cable is disconnected. Connect the PC's cable.
The machine's cable is
disconnected.
Connect the machine's cable.
Refer to Using the USB Interface on page 2-4.
An error has occurred in the
machine.
Check the error information, and take the required
action.
There is a problem in the
network connecting the
computer and machine.
Contact your Network Administrator.
The port is not activated. Activate the port to use.
Refer to Activating the Communication Port To Use
on page 2-11.
The machine is connected to
multiple computers.
Wait a while, and then try printing again.
Data has been sent
to the machine.
No paper has been loaded. Load paper.
There is no paper of the
specified size.
Load paper of the specified size.
Refer to Loading Paper on page 4-5.
An error has occurred in the
machine.
Check the error information, and take the required
action.
Job execution has been paused. Use the screen to select whether to cancel the job.
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General
Weight and Dimensions
