Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-16
Print Output Problems
The table below lists possible solutions to print output problems.
Symptom Possible Cause Remedy
The printout is on
the wrong paper
size.
The wrong size paper was
loaded in the specified tray.
Change the size of the paper loaded in the tray, or
change the print options to use a tray containing
the specified paper size.
The image at the
edges of the paper
is missing.
The document exceeds the
machine's printable area.
Enlarge the machine's print area, or reduce the
document's print area.
The settings
specified in the
printing options are
disabled.
The print driver of another
model machine is in use.
Install the machine's print driver.
An option has not been
mounted.
Check the options mounted in the machine, then
reselect the items in Items under Options in the
print driver.
The computer is
not using the print
driver supplied with
the machine (is
using another
company's print
driver).
Confirm whether the print driver
on the computer is the one
supplied with the machine.
On the computer, select the print driver supplied
with the machine. If the print driver is not listed for
selection, install the print driver and then select it.
Operation is not guaranteed if another company's
print driver is used.
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General
Weight and Dimensions
