Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-18
Problems When Receiving Faxes
The table below lists possible solutions when you are unable to receive a fax.
The image quality
is poor.
The document scanning glass is
dirty.
Clean the document scanning glass.
Refer to Cleaning the Document Presser and the
Narrow Glass Strip on page 12-13.
The fax transmission density is
not correct.
Adjust the fax transmission density.
Refer to Lighten/Darken on page 6-19.
There is a problem with the
receiver.
Check on the problem with the receiver.
Note: Image quality problems can occur during fax
transmission not only due to problems with the
machine, but also due to problems with the sender
fax machine.
Symptom Possible Cause Remedy
Unable to
communicate
A phone line problem has
occurred.
Use a nearby phone to check whether the line is
working. If you can't make a call, the problem is
the phone line and not the machine.
The power is not switched on. The machine can't receive faxes if its power is not
on. Switch the machine's power on.
Paper has not been loaded. The machine can't print received faxes when there
is no paper loaded.
The paper has jammed. Check the machine's control panel and remove any
jammed paper.
Refer to Paper Jams on page 13-46.
The machine is in System
Administration mode.
The machine can't receive faxes when in System
Administration mode. Exit System Administration
mode.
The sender did not place the
document correctly.
Check on the problem with the sender.
Note: Fax transmission problems can occur only
due to problems with the machine, but also due to
problems with the sender fax machine.
Symptom Possible Cause Remedy
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