Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-22
Unable to Forward a Scan Document on the Network (SMB)
The table below lists possible solutions when you are unable to forward a scan document on the
network.
Symptom Possible Cause Remedy
Unable to forward
scan data to a
network computer
Has the server been entered
correctly?
Check the server setting.
Has the storage location been
entered correctly?
Check the storage location setting.
If SMB was selected, has the
shared name been entered
correctly?
Check the shared name setting.
If SMB (UNC notation) was
selected, has the storage
location been entered
correctly?
Check the storage location setting.
Has the login name been
entered correctly?
Check the login name setting.
Has the passcode been entered
correctly?
Check the passcode setting.
When forwarding data to
Windows Server 2003 or
Windows Server 2008, is the
time setting the same in the
machine and in Windows?
Set the same time in the machine and in Windows.
When using Windows Server
2003, Windows Server 2008 or
Windows XP, did a user without
a passcode attempt to forward
data using SMB?
Follow the steps below to change the network
access settings.
1. Start Windows, and select Control Panel
> Administrative Tools > Local Security
Policy.
2. Select Security Settings > Local Policies
> Security Options.
3. Set Account: Limit local account use of
blank passcodes to console logon only
to Disabled.
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