Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-20
Scan Problems
This section provides possible solutions to various problems you may encounter when using the Scan
feature.
Unable to Scan
The table below lists possible solutions when you are unable to scan.
Unable to Load Scan Data to a PC
The table below lists possible solutions when you are unable to load a scanned document to a
computer.
Symptom Possible Cause Remedy
The document is not
fed properly through
the document
feeder.
The document size is too small. The minimum size of document that can be loaded
on the document feeder is A5 .
The document is not a
supported type.
The document feeder does not support warped
documents, business cards, transparencies, thin
documents, or documents with attached stick-on
notes, paper clips or tape.
Refer to Paper Types on page 4-1.
The document guides are
misaligned.
Align the document guides properly to match the
document size.
Refer to Placing a Document on page 6-1.
There are document shreds
stuck in the document feeder.
Open the document feeder cover, and remove the
document shreds.
Refer to Document Jams on page 13-55.
Symptom Possible Cause Remedy
Unable to find the
scanner.
The machine's power is not on. Switch the machine's power on.
Refer to Power Source on page 3-7.
The PC's USB cable is
disconnected.
Reconnect the computer's disconnected USB cable.
Refer to Using the USB Interface on page 2-4.
The machine's USB cable is
disconnected.
Reconnect the machine's disconnected USB cable.
Refer to Using the USB Interface on page 2-4.
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General
Weight and Dimensions
