Xerox WorkCentre 5024 User Manual

Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-2
Machine Problems
Check the machine's status again if you suspect a malfunction.
Symptom Possible Cause Remedy
The machine is not
powered on.
Is the power switched on? Switch the power on.
Refer to Power Source on page 3-7.
Is the power cord plugged
into the power outlet?
Switch the power off and make sure the power plug is
inserted securely. Then switch the power on.
Is the power cord
disconnected from the
machine?
Does the AC outlet supply
power properly?
Connect another appliance to the outlet to verify the
power supply.
The Error indicator
is blinking.
The system of the machine
or the components
installed may have a
problem.
Switch the power off, then on again. If the problem
persists, contact our Customer Support Center.
The Error indicator
is lit.
Is paper or document
jammed?
Remove the jammed paper or document.
Refer to Paper Jams on page 13-46.
Refer to Document Jams on page 13-55.
Is the machine front cover
or another cover open?
Follow the instructions in the displayed error code to
take the required action.
Refer to Error Codes on page 13-32.
The display is dark. Is the Energy Saver button
lit?
The machine is in an energy saver mode. Press the
control panel's Energy Saver button to turn off the
energy saver mode.
Unable to print
or copy.
Is there an error code
displayed in the control
panel's display?
Follow the instructions in the displayed error code to take
the required action.
Refer to Error Codes on page 13-32.
Is the power cord
connected?
Switch the power off and make sure the power plug is
inserted securely into the power outlet. Then switch the
power on.
The Data indicator
does not light even
though you
instructed the
machine to print.
Is the interface cable
connected?
Check the interface cable connection.
Refer to Using the USB Interface on page 2-4.
Is the computer’s
environment correctly set?
Check the computer’s environment, such as print driver
settings.
Unable to print
although a print
job is instructed to
Tray 5 (bypass).
Is the specified paper size
loaded in the tray?
Follow the instructions in the displayed error code to
place paper of the correct size, and then try again.
Refer to Error Codes on page 13-32.
Refer to Loading Paper in Tray 5 (Bypass) on page 4-7.

Xerox WorkCentre 5024 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	600 x 600 DPI
Time to first page (black, normal)	14 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	24 cpm
Scan to	E-mail, PC
Scan drivers	TWAIN
Scanner type	ADF scanner
Scan speed (black)	22 ppm
Scan speed (color)	13 ppm
Faxing	-
Modem speed	33.6 Kbit/s
Printing colors	Black
Maximum duty cycle	25000 pages per month
Recommended duty cycle	0 - 25000 pages per month
Number of print cartridges	2
Wi-Fi	No
Email protocols	SMTP
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Internal memory	256 MB
Standard interfaces	USB 2.0
Display	LCD
Product color	Gray
Market positioning	Business
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	- sheets
Maximum input capacity	1850 sheets
Total number of input trays	5
Paper tray media types	Labels, Plain paper, Recycled paper
Paper tray media weight	60 - 90 g/m²
ISO A-series sizes (A0...A9)	A3, A4
ISO B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	574 mm
Width	594.3 mm
Height	581.6 mm