Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-3
The print quality is
poor.
An image quality problem
may have occurred.
Take the required action described in Image Quality
Problems.
Refer to Image Quality Problems on page 13-6.
Unable to insert or
remove a tray.
Did you open a cover or
switch the machine off
during printing?
Do not forcibly insert or remove the tray. Switch off the
power. In a few seconds, switch on the power. When the
machine is ready to receive data, insert or remove the
tray.
Unable to copy
with the specified
size.
Is the document glass or
the document cover dirty?
Clean the document glass or document cover.
Refer to Cleaning the Document Cover and the
Document Glass on page 12-12.
Is the document a
transparency or highly
translucent medium?
Use the document glass to copy the document, placing a
sheet of white paper on top of it.
Is the document in the
correct position?
Place the document correctly.
Refer to Placing the Document on page 5-1.
Is the document loaded
correctly?
Are the document guides
on the document feeder
set in the correct positions?
Align the document guides correctly.
Refer to Placing the Document on page 5-1.
Is the document folded? Smooth out the document and place it again correctly.
Refer to Placing the Document on page 5-1.
Symptom Possible Cause Remedy
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General
Weight and Dimensions
