Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-4
Paper is often
jammed or
wrinkled.
Is paper loaded correctly in
the tray?
Load paper correctly.
Refer to Loading Paper in Trays 1 to 4 (Optional) on
page 4-6.
Is the tray inserted
correctly?
Correctly insert the tray by firmly pushing it until it stops.
Refer to Loading Paper in Trays 1 to 4 (Optional) on
page 4-6.
Is the paper damp? Replace the paper with a new one.
Is the paper curled? Turn over the paper in the tray, or replace the paper with
a new one.
Are the paper and tray
settings correct?
Correctly set the paper settings to correspond to the
paper loaded.
Refer to Changing the Paper Size for Trays 1 to 4 on
page 4-9.
Are any torn pieces of
paper remaining or is there
a foreign object in the
machine?
Open the cover of the machine or pull out the tray to
remove any torn pieces or foreign objects.
Refer to Paper Jams on page 13-46.
Is non-standard paper
loaded in the tray?
Replace with paper that meets machine specifications.
Refer to Paper Types on page 4-1.
Is paper exceeding the
maximum fill line in the
tray?
Load paper in the tray so that it does not exceed the
maximum fill line.
Refer to Loading Paper in Trays 1 to 4 (Optional) on
page 4-6.
Are the paper guides set
correctly?
Load paper correctly, and align the paper guides to the
paper.
Refer to Loading Paper in Trays 1 to 4 (Optional) on
page 4-6.
Refer to Loading Paper in Tray 5 (Bypass) on page 4-7.
Is the paper finely cut out? Some paper types may not be cut out finely. Load the
paper after fanning it well.
A document is not
fed onto document
feeder.
Is the document small? The minimum size of document that can be loaded into
the document feeder is A5 .
An error code
appears when
paper is loaded in
Bypass tray and the
Start button is
pressed.
Check the positions of the
paper guides of Bypass
tray.
Adjust the paper guides to the correct positions.
Refer to Error Codes on page 13-32.
Refer to Loading Paper in Tray 5 (Bypass) on page 4-7.
Symptom Possible Cause Remedy
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General
Weight and Dimensions
