Dell S2815dn User Manual

528 Troubleshooting Guide
Problems With Installed Optional Accessory
If an option does not operate correctly following installation or stops working:
• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the
printer, and check the connection between the option and the printer.
• Print the system settings report to see if the option is listed in the Printer Options list. If the option is not listed, re-
install it. See "Report / List."
• Ensure the option is selected in the printer driver you are using.
The following table lists printer's option and corrective action for related problem. If the suggested corrective action
does not correct the problem, call customer service.
Wi-Fi Direct Problems
A certificate cannot be set with
"Certificate Details".
The validity period is invalid. The validity period of the certificate is invalid.
Confirm whether the time setting of the machine is
correct, and whether the validity period of the
certificate has expired.
The certificate path is invalid. The certificate chain (path validation) of the
imported certificate may not be correctly validated.
Confirm whether all of the high-level certificates
(Trusted/Intermediate) have been imported and are
not deleted, and whether the validity period has
expired.
Although a certificate was imported,
it is not displayed when selecting
with "Local Device".
The type of the certificate is
incorrect.
To import a certificate for use with the device (own
device), import the secret key and a certificate of
the PKCS#12 (p12/pfx) format as a pair.
Server validation is not operating
correctly.
The certificate chain is incorrect
when importing.
Although importing a root certificate (Trusted) to
use for server authentication, an Intermediate
certificate may be required when validating the
path.
When executing a certificate file with the
certification authority, create the certificate with a
format including all paths and then import that
certificate.
Problem Action
550-sheet feeder
• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the
feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the
Optional 550-Sheet Feeder."
• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and
the Optional 550-Sheet Feeder" for more information.
Problem Action
The device cannot discover the printer. The printer may be connected to another device via Wi-Fi Direct. Disconnect the
printer and the device. See "Disconnecting Wi-Fi Direct Network."
Symptom Cause Action

Dell S2815dn Specifications

General

Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	22 ppm
Maximum copy resolution	- DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2
Copy speed (black, normal quality, A4)	40 cpm
Scan to	E-mail, FTP, SMB, USB
Scanner type	Flatbed & ADF scanner
Maximum scan area	216 x 297 mm
Output color depth	24 bit
Scan speed (color)	17 ppm
Image formats supported	JPEG XR
Maximum scan resolution	9600 x 9600 DPI
Document formats supported	PDF
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Digital sender	-
Maximum duty cycle	80000 pages per month
Recommended duty cycle	700 - 4000 pages per month
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3
Cabling technology	10/100/1000Base-T(X)
Authentication method	HTTP, HTTPS, TLS 1.2, SNMP (v1 / v2 / v3), MIBv2, BOOTP, DHCP, RARP, Auto IP, WINS, DNS, Bonjour (mDNS), Telnet
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Dell Mobile Print, Google Cloud Print
Supported network protocols (IPv4)	IPSEC w/ IPv4
Supported network protocols (IPv6)	IPSEC w/ IPv6
Internal memory	1024 MB
Card reader integrated	No
Sound pressure level (printing)	52.9 dB
Control type	Touch
Product color	Black
Display diagonal	4.3 \
Market positioning	Business
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	900 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Paper tray media types	Plain paper, Pre-Printed, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Operating altitude	0 - 3100 m
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	15 - 85 %
Certification	EN 60950-1/IEC 60950-1; EN 55022 (Class B) EN55024 EN61000-3-2 (Class A) EN 61000-3-3 CE Mark (EU) UL 60950-1 / CAN/CSA-C22.2 No. 60950-1-07; ICES-003 (Canada) US CFR Title 47 FCC Part 2 and 15B Part 15C and Part 68 FDA/DHHS (21CFR Chapter 1 Subchapter J RCM (Australia) Telepermit (New Zealand) Singapore Mark SABS/ICASA (South Africa) NOM NYCE (Mexico) GS Mark (Germany) and other certifications required by individual country. WHQL Citrix SAP Novell YES USB Google Cloud Print Mopria AirPrint
Sustainability certificates	Blue Angel, RoHS, ENERGY STAR
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0 W
Power consumption (sleep)	14 W
Power consumption (standby)	52 W
Power consumption (average operating)	610 W

Weight and Dimensions

Depth	556 mm
Width	557 mm
Height	644 mm