30Service Guide: EFI Fiery Central integrated server
Replacing parts
Replacing the motherboard
Troubleshooting cautions
• Before deciding to install a new motherboard, consult “Troubleshooting” on page 61.
• Inspect all cables and internal components as described on pages 62 and 63. If these inspections do not solve the
problem, locate symptoms in the troubleshooting table beginning on page 67 and perform the suggested actions in
the order listed.
• If troubleshooting strategies (checking cables and connections, reinstalling system software, and so forth)
do not solve the problem, and you suspect that the hard disk drive or the motherboard is faulty, always
troubleshoot in the following order:
(Troubleshooting in the wrong order will cause the system to malfunction. In general, it is highly unlikely that both
the hard disk drive and the motherboard are defective; therefore, avoid replacing both to solve one problem.)
• First, replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one FC
integrated server to another is incorrect and strongly discouraged.
• If the problem persists, reinstall the original hard disk drive in the system, and then replace the
motherboard.
Motherboard cautions
If you have exhausted all other troubleshooting remedies and determined that you need to install a new motherboard,
be sure to observe the following cautions:
• Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
BIOS chips are not interchangeable.
• Do not reinstall system software at this time.
Reinstalling system software is not necessary when installing a new motherboard and can result in an error.
Important: During service, avoid using excessive force and always place the motherboard on a grounded,
non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the underside of the
motherboard, especially beneath the battery socket. Improper handling can short-circuit and permanently
damage the motherboard.
Important: Follow the procedures in this section to replace the motherboard. Failure to follow the instructions in
this section may corrupt the system (not easily repaired in the field) or result in an incomplete installation.
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