15 Problem Solving
404
Problem Solving
15
Troubleshooting
This section describes troubles that may occur with the machine and their solutions.
Follow the troubleshooting procedure below to solve the problems.
If the error is not resolved even after following the above procedure, contact our
Customer Support Center.
When the EP system is available and a check or maintenance is required, the machine
sends a check or maintenance request to our Customer Support Center. A service
representative visits you as required. Requesting a check or maintenance should be
performed by a system administrator.
Note • The EP system may not be available in some regions. For more information, contact our
Customer Support Center.
For more information on the check or maintenance procedure of the EP system via the Internet, refer to
"EP Diagnostic Request/Repair Request" (P.136) and "Check EP Connection" (P.136).
For more information on the EP system, refer to "EP System" (P.662).
The machine does not work
properly.
Yes
Action Refer to "Machine Trouble" (P.405).
No
A message is displayed. Cause Has a paper or document jam occurred?
No Yes Action For information on paper jams, refer to "Paper Jams"
(P.524).
For information on document jams, refer to "Document
Jams" (P.545).
No
Cause Is an error code displayed?
Action Refer to "Error Code" (P.449).
The image quality is poor. Action Refer to "Image Quality Trouble" (P.410).
No Yes
Trouble during copying Action Refer to "Trouble during Copying" (P.415).
No Yes
Trouble during printing Action Refer to "Trouble during Printing" (P.418).
No Yes
Trouble during faxing Action Refer to "Trouble during Faxing" (P.420).
No Yes
Trouble during scanning Action Refer to "Trouble during Scanning" (P.429).
No Yes
Network-related Problems Action Refer to "Network-related Problems" (P.434).
No Yes
Media Print - Text-related
Problems Yes
Action Refer to "Media Print - Text Trouble" (P.448).
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