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Troubleshooting
Avoiding Jams
• Use only recommended print media.
• See "Loading Print Media in the Multipurpose Feeder (MPF)" on page 160 and "Loading Print
Media in the Priority Sheet Inserter (PSI)" on page 168 to load print media properly.
• Do not overload the print media sources. Ensure that the stacked print media does not exceed
the maximum height indicated on the paper width guides.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try
feeding one sheet at a time through the MPF or the PSI.
• Do not use print media that you have cut or trimmed.
• Do not mix print media sizes, weights, or types in the same print media source.
• Ensure that the recommended print side is face up when you insert the print media.
• Keep print media stored in an acceptable environment.
• Do not remove the paper cover during a print job.
• Ensure that all cables that connect to the printer are correctly attached.
• Overtightening the guides may cause jams.
See also:
• "About Print Media" on page 148
• "Supported Print Media" on page 153
• "Print Media Storage Guidelines" on page 152
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