Action Yes No
Step 18
Replace the motor (MPF). See
“Motor (MPF) removal” on
page 413.
Does the problem remain?
Go to step 19. The problem is
solved.
Step 19
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
242 paper jams
242 paper jam messages
Error code Description Action
242.26 Paper fed from tray 2 was picked but it never
reached the sensor (tray 1 pass‑through).
See
“Tray 2 pick jam service check” on
page 135.
242.31 Paper remains detected at the sensor (tray 2
pass‑through) although the printer is idle. Tray 3
is the paper source.
See
“Sensor (tray 2 pass‑through) static jam
service check” on page 133.
242.33 Paper fed from tray 3 never reached the sensor
(tray 2 pass‑through).
See
“Sensor (tray 2 pass‑through) late-arriving
or late‑leaving jam service check” on page 139.
242.35 Paper fed from tray 3 cleared the sensor (tray 2
pass‑through) later than expected.
242.37 Paper fed from tray 3 never cleared the sensor
(tray 2 pass‑through).
242.41 Paper remains detected at the sensor (tray 2
pass‑through) although the printer is idle. Tray 4
is the paper source.
See
“Sensor (tray 2 pass‑through) static jam
service check” on page 133.
242.43 Paper fed from tray 4 never reached the sensor
(tray 2 pass‑through).
See
“Sensor (tray 2 pass‑through) late-arriving
or late‑leaving jam service check” on page 139.
242.45 Paper fed from tray 4 cleared the sensor (tray 2
pass‑through) later than expected.
242.47 Paper fed from tray 4 never cleared the sensor
(tray 2 pass‑through).
242.51 Paper remains detected at the sensor (tray 2
pass‑through) although the printer is idle. Tray 5
is the paper source.
See
“Sensor (tray 2 pass‑through) static jam
service check” on page 133.
4064
Diagnostics and troubleshooting
131