Lexmark MS725 Service Manual

Action Yes No
Step 13
Replace the source tray controller board. See
“250‑ and 550-
sheet tray controller board removal” on page 506.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Procedure before starting the 9yy service checks
You will need to retrieve certain information. This information aids your next level of support in diagnosing the
problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the menu settings page.
3 Collect information from the user.
Note: Not all of the items are retrievable from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
• printer_IP_address is the TCP/IP address of the printer.
• se is required to access the printer diagnostic information.
2 Click History Information, copy all information, and then save it as a text file.
3 E-mail the text file to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
1 Open a Web browser, type http://printer_IP_address/se, and then press Enter.
2 Click Logs Gzip Compressed.
Note: A logs.tar.gz
file
is saved to the Downloads folder. The
file
may take several minutes to save. You
may rename the file if a logs.tar.gz already exists in the Downloads folder.
3 E-mail the logs to your next level of support.
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Diagnostics and troubleshooting
348

Lexmark MS725 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	- ppm
Display	LCD
Product color	Black, White
Display diagonal	2.4 \
Market positioning	-
Paper tray media types	Card stock, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Folio (media size), Oficio (media size), Universal
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Security features	IPSec, SNMPv3, 802.1x Authentication: MD5, MSCHAPv2, LEAP, PEAP, TLS, TTLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint
USB connector	USB Type-A / USB Type-B
USB 2.0 ports quantity	2
Maximum internal memory	4608 MB
Sound pressure level (printing)	56 dB
Sound pressure level (duplex printing)	55 dB
Power consumption (off)	0.2 W
Power consumption (sleep)	1.3 W
Power consumption (printing)	720 W
Energy Star Typical Electricity Consumption (TEC)	1.28 kWh/week
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Other operating systems supported	IBM AIX 6.1, IBM AIX 7.1, Novell Open Enterprise Server, Solaris 10 SPARC, Solaris 11
Server operating systems supported	Windows 2000 Server, Windows Server 2012
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Printing colors	Black
Maximum duty cycle	300000 pages per month
Recommended duty cycle	5000 - 75000 pages per month
Number of print cartridges	1
Page description languages	PCL 5e, PCL 6, PDF 1.7, PPDS, PostScript 3, XML, XPS
Total input capacity	650 sheets
Total output capacity	550 sheets
Maximum input capacity	4400 sheets
Maximum number of input trays	6
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Package depth	650.2 mm
Package width	551.2 mm
Package height	563.9 mm
Package weight	30980 g

Weight and Dimensions

Depth	510.5 mm
Width	428 mm
Height	444.5 mm