Action Yes No
Step 10
Reinstall or replace the motor. See
“Motor (OE transport)
removal” on page 532.
Does the problem remain?
Go to step 11. The problem is
solved.
Step 11
Check the output expander drive gear for damage.
Is the drive gear free of damage?
Go to step 13. Go to step 12.
Step 12
Replace the gear. See
“Output expander drive gear removal” on
page 531.
Does the problem remain?
Go to step 13. The problem is
solved.
Step 13
Make sure that the controller board of the aected optional bin is
properly installed. Reseat all the cables on the controller board.
Does the problem remain?
Go to step 14. The problem is
solved.
Step 14
Check the aected controller board and its connector pins for
damage.
Are the bin controller board and its connectors free of damage?
Contact the next
level of support.
Go to step 15.
Step 15
Replace the bin controller board. See
“Output expander
controller board removal” on page 524.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
311 errors
311 error messages
Error
code
Description Action
311.50 The bin 1 motor (HCOE transport) did not
turn on.
See
“HCOE transport drive failure service check” on
page 362.
311.51 The bin 1 motor (HCOE transport) did not
turn o.
4064
Diagnostics and troubleshooting
361