Action Yes No
Step 5
Restart the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
6yy errors
6yy error messages
Error code Description Action
600.01 Toner tally from the RIP was not received. Restart the print job. If the error persists, then
contact the next level of support.
600.02 Video did not start.
600.03 Transfer servo did not start.
600.04 Duplex page was not picked.
600.07 Page is at image point before EP is ready.
600.09 EP update error was detected.
600.10 EP late run‑in error was detected.
600.95 RIP intentionally declared a jam error, usually to
prevent a kiosk user from printing free pages.
602.19 Tray 1 was unable to be ready for picking. Restart the print job. If the error persists, then
contact the next level of support.
602.29 Tray 2 was unable to be ready for picking.
602.39 Tray 3 was unable to be ready for picking.
602.49 Tray 4 was unable to be ready for picking.
602.59 Tray 5 was unable to be ready for picking.
611.02 An Input ISR error occurred and the printhead was
not ready.
611.32 Lost HSYNC errors were detected. Laser safety
interlock system may be the cause.
611.33 Lost HSYNC error occurred during servo.
611.34 A mirror motor lock error was detected.
621.01 The fuser heater was not hot enough when the
paper entered the fuser nip.
Restart the print job. If the error persists, then
contact the next level of support.
647.xx The motor (main) stalled.
649.xx The motor (redrive) stalled.
650.xx The motor (duplex) stalled.
655.xx The motor (toner cartridge) stalled.
661.13 The tray 1 lift plate failed to lift. See
“Tray 1 paper feeder control failure
service check” on page 123.
661.8x Motor (tray 1 pick/lift) error was detected.
4064
Diagnostics and troubleshooting
341