Action Yes No
Step 17
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (input) late-leaving or did-not-clear jam service check
Action Yes No
Step 1
Pull out all the source trays, and then check if the paper size
matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Go to step 3. Go to step 2.
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the tray is overfilled.
Is the tray overfilled?
Go to step 4. Go to step 5.
Step 4
Remove the excess paper from the tray.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the tray for crumpled, damaged, or deformed paper.
Are the sheets of paper on the tray still in good condition?
Go to step 7. Go to step 6.
Step 6
Replace the aected sheets.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Identify the source tray.
Is the MPF the source tray?
Go to step 8. Go to step 13.
Step 8
Check the MPF pick roller for excess wear and contamination.
Is the pick roller free of excess wear and contamination?
Go to step 10. Go to step 9.
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Diagnostics and troubleshooting
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