Action Yes No
Step 3
Restart the printer.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Replace the motor (redrive). See
“Motor (redrive) removal” on
page 417.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Restart the printer.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
15y errors
150 error messages
Error code Description Action
150.80 Motor (duplex) does not turn on. See
“Duplex drive failure service check” on
page 315.
150.81 Motor (duplex) does not turn o.
150.82 Motor (duplex) speed did not ramp up to the
required level.
150.83 Motor (duplex) stalled.
150.84 Motor (duplex) ran too slow.
150.85 Motor (duplex) ran too fast.
150.86 Motor (duplex) moved too long.
155 error messages
Error code Description Action
155.80 Motor (toner cartridge) does not turn on. See
“Toner cartridge drive failure service
check” on page 316.
155.81 Motor (toner cartridge) does not turn o.
155.82 Motor (toner cartridge) speed did not ramp up to
the required level.
155.83 Motor (toner cartridge) stalled.
155.84 Motor (toner cartridge) ran too slow.
155.85 Motor (toner cartridge) ran too fast.
155.86 Motor (toner cartridge) moved too long.
4064
Diagnostics and troubleshooting
314