Action Yes No
Step 5
Perform a print test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (fuser exit) late-leaving jam service check
Action Yes No
Step 1
Check the rear door for damage. Make sure that the rear door
properly closes.
Is the rear door functional and free of damage?
Go to step 3. Go to step 2.
Step 2
Replace the rear door. See
“Rear door removal” on page 449.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check the fuser for damage and life expiration.
Is the fuser damaged or has it reached end of life?
Go to step 4. Go to step 5.
Step 4
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 9. Go to step 6.
Step 6
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the cable J60 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 8. Go to step 7.
Step 7
Reseat the cable, and then perform a print test.
Does the problem remain?
Go to step 8. The problem is
solved.
4064
Diagnostics and troubleshooting
99