Error code Description Action
662.23 The tray 2 lift plate failed to lift. See
“Optional tray lift jam service check” on
page 342.
662.8x Motor (tray 2 pick/lift) error was detected. See
“Optional tray pick/lift drive failure
service check” on page 345.
663.33 The tray 3 lift plate failed to lift. See
“Optional tray lift jam service check” on
page 342.
663.8x Motor (tray 3 pick/lift) error was detected. See
“Optional tray pick/lift drive failure
service check” on page 345.
664.43 The tray 4 lift plate failed to lift. See
“Optional tray lift jam service check” on
page 342.
664.8x Motor (tray 4 pick/lift) error was detected. See
“Optional tray pick/lift drive failure
service check” on page 345.
665.53 The tray 5 lift plate failed to lift. See
“Optional tray lift jam service check” on
page 342.
665.8x Motor (tray 5 pick/lift) error was detected. See
“Optional tray pick/lift drive failure
service check” on page 345.
666.8x Motor (tray 2 transport) error was detected. See
“Optional tray transport drive failure
service check” on page 346.
667.8x Motor (tray 3 transport) error was detected.
668.8x Motor (tray 4 transport) error was detected.
669.8x Motor (tray 5 transport) error was detected.
Optional tray lift jam service check
Action Yes No
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Go to step 3. Go to step 2.
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Go to step 4. The problem is
solved.
4064
Diagnostics and troubleshooting
342