9. Troubleshooting UMX-TPS-TX100 series – User's Manual 159
Use Cases
and sections.
Symptom Root cause Action Refer to
Video signal
No picture on the
video output
Device or devices are not
powered properly
Check the extenders and the other
devices if they are properly powered; try
to unplug and reconnect them.
3.4.1
3.4.2
Cable connection
problem
connectors (video and TPS cables).
3.4
TPS mode problem Check the actual TPS mode and the
selected modes of the extenders.
5.5.3
The input port is muted Check the mute state of input port.
5.5
The output port is muted Check the mute state of output port.
5.5.3
Display is not able to
receive the video format
Check the emulated EDID; select another
(e.g. emulate the display’s EDID on the
input port).
5.8
7.24
HDCP is disabled Enable HDCP on the input and output
ports.
5.5.2
5.5.3
LW3
Not the desired
picture displayed
on the video
output
pattern (no sync screen)
statically
Check test pattern settings in the
properties of the input ports.
5.7.2
Check the crosspoint settings
5.4
test pattern (no sync
screen) as there is no
picture on video source
Check video settings of the source.
Symptom Root cause Action Refer to
Audio signal
No audio is
present on output
Source audio volume is
low or muted
Check the audio settings of the source.
Audio input port is
muted
Check the audio input port properties
5.5
7.7.1
Audio output port is
muted
Check the output port properties.
5.5
7.7.2
HDMI output
signal contains no
audio
HDMI mode was set to
Check the properties of the output port
and set the signal type to HDMI or Auto.
5.5.3
LW3
Check the EDID and select and HDMI
EDID to emulate.
5.8
7.24
RS-232 signal
Connected serial
device does not
respond
Cable connection
problem
the wiring of the plugs.
3.4.10
RS-232 settings are
different
Check the port settings of the transmitter
and the connected serial device(s).
5.9.1
7.17
RS-232 mode is not right Check the RS-232 mode settings (control,
command injection, or disconnected)
5.9.1
Network
No LAN
connection can be
established
Incorrect IP address is
Use dynamic IP address by enabling
DHCP option.
2.9.2
5.11.2
7.12.1
Restore the factory default settings (with
2.9.3
5.11.5
Check the IP address of the other
devices, too.
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