Troubleshooting
81
16 Troubleshooting
16.1. Restoring the default system codes
Restoring the factory default Master and Installer codes (5555 and 1234, respectively) can be done
only during power up. Therefore, the panel must be disconnected from power first. After powering
up, you have 30 seconds to enter the default code, or you must repeat the process.
Codes that start with zero cannot be restored this way. Contact your local
dealer in such a case.
The steps for defaulting the system codes are as follows:
1. Disconnect the panel from AC power.
2. Disconnect the battery, wait a few seconds and reconnect it.
3. Wait for the LCD keypad to display the message “Clock Not Set”.
4. Press 5555 to enter the User menu.
5. Press 9 and enter a new Master code (4-6 digits).
6. Press [ENTR] to save.
7. Press [END] to the main screen.
8. Press 1234 to enter the Installer menu.
9. Press 9 and enter a new Installer code (4-6 digits).
10. Press [ENTR] to save.
11. Connect the AC power.
12. Set time & date.
16.2. System faults
Power failure. Set time & date (User menu>Menu #8)
1. Check the battery fuse.
2. Allow 24 hours for recharging (after power failure) and check again.
3. If the message stays on, replace the battery.
Low DC charge that mostly occurs after long mains power failure and battery
discharge. Programming is disabled when this fault occurs. To repair: connect
the panel to mains and check the battery.
Tamper switch #1 was opened
Tamper switch #2 was opened
In hardwired zones, zone faults are displayed only when the zone loops are
EOL resistor loops. The faults are cut, and short: in the “Scan open zones”
display type: F - Cut, S - Short in the “Fast zone display” mode: FL- Cut, SH-
Short
Not in use in Captain 8.
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