Fix a problem
If you’re having problems, try these troubleshooting steps.
Find downloaded files
You can download files and store them on your phone, including:
• Photos, videos, and documents you save from emails or texts
• Books, movies, or other content that you buy from Play Store and save for offline viewing
• Other files or images you download from the web
When the file has finished downloading, you'll see
in the status bar
. Touch the notification to
open the file in the appropriate app.
To view, edit, or delete downloads:
1. Open the Files app.
2. Touch
Browse > Downloads.
3. Do any of the following:
• To open or play a file, touch it.
• To sort files by name, date modified, or size, touch the label to sort by it.
•
To share a file, touch & hold it, then touch
.
•
To delete a file, touch & hold it, then touch .
Tip: To access downloads from a computer, connect your phone with a USB cable. Then
open the phone's internal storage, and look for files in the Downloads folder.
Recover recently deleted files
You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible.
The more you use the phone, the more likely the file will be overwritten with new data.
1. Search for “file recovery” in Play Store and install one of the apps.
2. Use the app to scan your phone.
3. If you can't recover recently deleted items, try connecting your phone to your computer with
a USB cable and using a desktop program for file recovery.
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