App disabled in safe mode
If apps are disabled because you’re in safe mode, you can’t use them until you exit safe mode.
To exit safe mode, turn your phone off and then on again.
Problems with Play Store
For help with Play Store, read
Google's troubleshooting information.
Problems with Gmail
For help with Gmail, read Google's troubleshooting information.
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for updates to the app.
2.
If you can open the app, touch
or >
Help and look for troubleshooting information.
3. Clear the app's cache.
4. Go to the developer’s website for support.
1. Open the Play Store app.
2.
Touch
>
My apps & games.
3. Touch the app and swipe down to see a link to the website.
Messaging problems
If you’re having problems sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the problem persists, follow the steps below for specific problems. After each
troubleshooting step, check to see if your issue is fixed.
Red ! on text message
If you see
, your text message was not sent.
1. Check your signal strength:
Fix a problem : App issues 196
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