Fix a problem
If you can't cast:
• If you’re using a VPN, turn off the VPN and try again.
• Make sure your phone and Chromecast or TV with Chromecast are connected to the same
Wi-Fi network.
• Move your phone to within 15 feet of your Chromecast or TV with Chromecast.
Transfer files between phone and computer (USB)
About USB transfers
You can transfer music, photos, and other files between your phone's storage and computer (in
either direction). Use a USB cable that's capable of data transfer and isn't for charging only
.
When you connect the phone and computer with the USB cable, the phone’s USB connection
type is set to charging mode, which charges your battery but prevents your computer from
seeing files on your phone. Before transferring files, change the USB connection type to allow
transfer of:
• Any type of file
• Only photos and videos
Connect phone to transfer files
1. With the phone and computer turned on, connect the phone and computer with a USB
cable.
2. Unlock the phone.
3. Change the USB connection type to allow file transfers:
1.
Swipe down from the top of your home screen and touch the
Charging this device
via USB
notification.
2. To transfer any type of file, touch File transfer.
Or, to transfer only photos and videos, touch PTP.
Transfer files
On a Windows computer:
1. Ensure the phone is properly connected to the computer using the steps above.
Connected devices 138
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