Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
• Playing videos, games, or other media apps
• Using GPS navigation
• Tethering your phone or using it as a Wi-Fi hotspot
• Using phone while it's charging
• Downloading or uploading a lot of data
Ways to keep your phone from heating up
• Pause resource-intensive features or apps until your phone cools down.
• Always use the charger that came with your phone.
• Keep your phone away from direct heat or excessive sunlight.
• Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build
up.
• Reduce your phone's display brightness.
If you're not using or charging it
Sometimes a process can get stuck in the background. If your phone is hot but you're not using
or charging it, turn your phone of
f and on again. This will stop the previously stuck process and
resolve the issue.
Phone won't turn on
If your phone isn't starting, won't turn on, has a black or blank screen, or turns on but
immediately turns off, try these steps to fix the issue.
1. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
This should restart (or "reboot") your phone.
2. Charge the phone.
If your phone has a sign-of-life indicator, look for a white light near the top front of the
phone. This indicates that the phone is charging but battery is too low to power the screen.
Fix a problem : Hardware issues 176
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