10-24 Chapter 10: Status Messages, Troubleshooting 42/24-10 EN Rev. 9
Notify Service
Who to contact for
further help?
Contact your local ABB Service representative. For emergencies, please contact:
ABB Service, Telephone: +49-(0)180-5-222580, Telefax: +49-(0)621-38193129031,
E-Mail: automation.service@de.abb.com
Before you notify
service …
Before calling for service because of a problem or status message, determine
whether there actually is an error and whether the gas analyzer is actually
operating out of specifications (see Appendix 2).
When you notify
service …
When calling for service because of a problem or status message have the
following information available:
• The production number (F-No.) of the system housing in which the defective or
improperly operating unit is located.
It is located on the system housing identification plate, inside the right wall of the
19-inch rack unit and inside the left wall of the wall-mount housing, as well as in
the analyzer data sheet.
• The system controller and system module software versions are found in the
MENU
→ Diagnostics/Information → System overview
menu item
• An exact description of the problem or status as well as the status message
text or number
This information will enable service personnel to help you quickly.
When calling for service because of a problem or status message have the
analyzer data sheet available. It contains important information that will help the
service personnel find the cause of the fault.
When you return a
unit to the service
department …
When returning a gas analyzer or an analyzer module to the service department,
e.g. for repair, please indicate which gases have been supplied to the analyzer
module. This information is needed so that service personnel can take any safety
precautions required for harmful gases.
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