Rockwell Automation Publication 2711P-UM007D-EN-P - December 2015 143
Troubleshooting Chapter 7
Ship the Terminal
If you ship the enclosure with the terminal installed, make sure that the
terminal is properly secured and protected against damage from impact, sharp
objects, or abrasive materials.
Maintenance Mode
Operations
To start the system in Maintenance Mode for diagnostics and repairs, press and
hold the white box that shows in the lower left corner of the display during
startup.
If an ME application is set to run at terminal startup, press and hold the white
box during startup to put the terminal into Safe Mode.
Perform maintenance operation in this order to diagnose and repair problems:
• Safe mode – stops an application from starting automatically.
• Clear all data – removes user-installed applications, user-configuration
changes, and user accessible data.
• Factory default – returns the terminal to its out-of-box state.
ATTENTION: Rockwell Automation is not responsible for damage to a
product that is shipped or transported while installed in a panel or
enclosure.
TIP To access the Maintenance Mode menu, you can also attach a USB
keyboard and hold down the F1 key.
Table 39 - Maintenance Mode Operations
Operation Description
None Exits Maintenance mode and continues with a normal restart.
Safe mode
Starts the system in Safe Operating mode. Safe mode is a diagnostic mode with reduced functionality that lets you recovery from a software
anomaly. In Safe mode, you can repair corrupted applications or changes that caused the anomaly.
Important: FactoryTalk View ME Station software does not run the HMI .mer application on startup if one is loaded, but instead enters Configuration
mode. The HMI application runs the next time that the system is reset.
Clear all data Restores all user-accessible storage and configuration data on the terminal to its default state. The current firmware revision is retained.
Important: All storage media is returned to its original state when purchased except for the firmware. The latest FactoryTalk View ME image is
retained. All user data changes or additions are lost.
Factory default Restores all storage media on the terminal to its initial factory default state, including firmware, registry, file system, and configuration data.
Typically, this option is used to recover from a failed firmware update.
Important: All storage media is returned to its original state when purchased. All user-installed, firmware updates are removed.
Refer to Restore a Back-up Image
on page 86 for details on how to perform a restore.
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