7-44
Tr oubleshooting
7
Installation Problems
9
Disconnect the USB cable from the computer, then restart
Windows.
After Windows restarts, reinstall the CAPT software. (See "Installing the CAPT
Software," on p. 3-4)
Problems on Local Installation
When installing the printer driver from the CD-ROM, the printer is not recognized
automatically even after the USB cable is connected.
Cause 1 The USB cable has already been connected and the printer is ON before
installing the printer driver.
Remedy Turn the printer OFF and disconnect the USB cable. Then, connect the USB
cable again and turn the printer ON.
Cause 2 The printer is OFF.
Remedy Turn the printer ON.
Cause 3 The USB cable is not connected properly.
Remedy Make sure that the printer and computer are connected with the USB cable
properly.
Cause 4 An inappropriate USB cable is being used.
Remedy Use a USB cable appropriate for the USB interface of this printer. The USB
interface of this printer is USB 2.0 Hi-Speed (Windows 2000/XP/Server 2003
only) and USB Full-Speed (USB1.1 equivalent). Use a USB cable with the
following symbol.
Cause 5 The printer driver cannot be installed from CD-ROM Setup.
Remedy Install the printer driver with plug and play. (See "Installing with Plug and Play,"
on p. 3-13)
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