Cisco ASR 5500 Installation Guide

APPENDIX E
RMA Shipping Procedures
This appendix describes the procedures for packaging and returning ASR 5500 chassis components via the
Cisco Return Material Authorization (RMA) process.
For detailed information on Cisco RMA policies (including detailed shipping instructions), go to the Product
Online Web Returns (POWR) link on www.cisco.com.
To ensure warranty coverage, these procedures also apply to shipments between customer sites or parts
depots.
Important
This appendix includes the following sections:
•
RMA Overview, page 171
•
Packaging ASR 5500 Cards, page 173
RMA Overview
This section describes general requirements when packaging ASR 5500 components for shipment.
All components must be properly packaged to prevent damage in transit. Items should never be shipped
without packaging foam, bubble wrap and a static bag. Crushed or damaged boxes/pallets should never
be used for returning items.
Important
The following general guidelines apply when packaging components:
•
It is best to use the original Cisco box and packaging in which your equipment was sent and received.
You can use a shipping carton saved when the system and its components were installed. You can also
use the packaging for a replacement component to repackage the original component.
•
If the original box is missing or damaged, you can request that Cisco send a suitable shipping carton
when requesting an RMA.
•
Items should be securely sealed and, if necessary, fixed onto pallets.
•
Detailed ship-to instructions will be provided when you apply for the RMA from Cisco.
ASR 5500 Installation Guide
171

Cisco ASR 5500 Specifications

General

Brand	Cisco
Model	ASR 5500
Category	Network Router
Language	English