108 Installation and Service Guide
Troubleshooting
Error messages and conditions
To address specific error messages or conditions, see “Table 5: E-35A error messages and conditions” on page 108. Use
the table to locate the problem or symptom that you want to fix, read about the possible causes, and then perform the
suggested actions to solve the problem.
If troubleshooting strategies (checking cables and connections, reinstalling system software, and so forth) do not solve
the problem and you suspect that the hard disk drive or motherboard is faulty, note that it is highly unlikely that the
hard disk drive and the motherboard are both defective; therefore, avoid replacing both to solve one problem. Always
troubleshoot in the following order.
1 Replace the hard disk drive and install system software.
Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one E-35A to
another is incorrect and strongly discouraged.
2 If the problem persists, reinstall the original hard disk drive in the system, and then replace
the motherboard.
Note: If replacing a component does not correct the problem, make sure that you reinstall the old component back in
the E-35A.
Important: Do not replace the hard disk drive and the motherboard at the same time. Doing so in the wrong
order, without transferring options to the new motherboard, will cause the system to malfunction.
Table 5: E-35A error messages and conditions
Symptom Possible cause Suggested action
Beep codes during startup
1 beep No error—the E-35A
is starting up normally.
None
6 long beeps Missing, unmatched, incorrect, or
faulty DIMM
Check for missing, unmatched, incorrect or faulty
DIMM and reseat the DIMM to remove any oxidation
on the connector (see page 67).
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