115 Installation and Service Guide
Troubleshooting
• Operating system version, if the print job was sent from a client computer
• Version of E-35A user software installed
• Description of any other actions performed on the E-35A during the same time period
b Optional: To include the raster in the report, select Rasters.
The raster can be useful to include if the file is not processed correctly. However, it may exceed the allowed size
of the report. In this case, it may be useful to provide it separately.
c Optional: To include color profiles in the report, select Color Profiles.
Color profiles can be useful to include if they are custom profiles and the print colors are incorrect.
d Optional: To include the email log in the report, select Email log.
The email log can be useful to include if the file was submitted by email.
e Optional: To include the native source file in the report, click Add +.
The native source file can be useful to include if the job does not process or print. However, it may exceed the
allowed size of the report. In this case, it may be useful to provide it separately.
5 Attach any additional related files to the report.
The job error report size can be up to 2GB. If the selections and attachments result in a report larger than 2GB, the
report must be reduced in order to be completed.
6 Optionally, if any print jobs are considered confidential, remove the job files before sending the zip file to technical
support.
7 Save the job error report.
System Logs
The E-35A provides the ability to download system logs that can be sent to the technical support for diagnostic
purposes. The logs are combined into a single, encrypted zip file, which does not contain any original job files.
To download the system logs
1 Access Configure.
2 Select Fiery Server > System Logs > Download.
3 Specify the location and save the system log file.
To Next Page
Loading...
Need help?
General
