Trouble during Printing
191
Problem Solving
11
Trouble during Printing
This section describes how to resolve print problems.
Unable to Print
If you cannot print a document, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
Data remains in
the printer icon.
The machine is not
powered on.
Switch the power on.
The network cable is
disconnected from the
computer.
Connect the network cable to the
computer.
The network cable is
disconnected from the
machine.
Connect the network cable to the
machine.
An error occurred in the
machine.
Check the error details and take an
appropriate action.
The IP address or SMB
network path is not
correctly set.
Set the correct IP address or SMB network
path.
The network between the
computer and machine is
abnormal.
Check with your network administrator.
The port is not enabled. Enable the port.
The hard disk space of the
machine is insufficient.
Delete unnecessary data such as stored
documents (Secure Print) in folders to
increase free space.
The machine is connected
to multiple computers.
Wait for a while, and then try printing
again.
The data has
been sent to the
machine.
The machine is out of
paper.
Load paper in the machine.
No paper is loaded for the
specified paper size.
Load paper of the size specified.
Refer to "Loading Paper" (P.41).
An error occurred in the
machine.
Check the error details and take an
appropriate action.
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