Appendix B – Troubleshooting: Introduction
MAC 5000 System — 2000657-057, Revision B B-3
Introduction
First Things to Ask
If the system is not working properly, save yourself some
time troubleshooting by asking yourself these basic
questions.
n
Is the unit turned on?
n
Have there been any changes in the use, location, or
environment of the equipment that could cause the
failure?
n
Has the equipment’s hardware or software been
modified?
n
Is operator error the cause of the problem? Try to
repeat the scenario exactly and compare that to the
proper operation of the equipment described in the
manual.
n
Is the battery installed?
n
When connected to an AC wall outlet, does the green
AC power light glow?
n
Is the writer door closed?
n
Is the software card installed?
Visual Inspection
A thorough visual inspection of the equipment can save
time. Items such as disconnected cables or missing
hardware can frequently cause symptoms and equipment
failures that may appear to be unrelated and difficult to
track.
For additional information, see “Appendix A –
Maintenance” on page A-1.