Test the Call Experience
Run a near end loop test to verify what others see and hear in a call with your G7500 system.
This test isn’t available in a call.
Procedure
1. In the local interface, go to Menu > Settings > Diagnostics.
2. Go to Near End Loop.
3. Select Start.
Monitor 1 displays the video and plays the audio sent to a far site during a call.
Test Connection with Another System
With a ping test, you can check if your G7500 system can call another system.
Procedure
1. In the local interface, go to Menu > Settings > Diagnostics.
2. Go to Ping.
3. Enter the IP address or URL of the system you want to call.
4. Select Start.
If the test is successful, an abbreviated Internet Control Message Protocol (ICMP) message displays. You
see H.323 or SIP information depending on how the far-site system is configured.
Run a Trace Route
You can run a trace route to identify network connectivity issues with your G7500 system.
Procedure
1. In the local interface, go to Menu > Settings > Diagnostics.
2. Go to Trace Route.
3. Enter the IP address or URL with which to run the trace route.
4. Select Start.
If the test is successful, the hops between your system and the specified destination display.
LDAP Directory Server Ignores the Minimum TLS
Version Setting
Symptom:
You’ve changed your G7500 system configuration to use TLS version 1.1 at minimum, but the system still
connects to your LDAP directory server with TLS 1.0.
Troubleshooting
Polycom, Inc. 120
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