Message Causes Solutions
The user name or the
password is not correct.
• The entered user name
or password is
incorrect.
• Cannot log in to the
server.
• The server has a
problem.
• Enter the correct user name and
password again.
• Check the network settings and
reconfigure them correctly.
• Contact your network
administrator to check that there is
no problem with the network
environment.
• Contact your server administrator
to check that there is no problem
with the server.
Please close whiteboard to
login with another IC card
You are using a different IC
card from that used when
logging in.
Use the same IC card as you used
when logging in.
• When error code "7" is displayed, see "Troubleshooting" under "9. Managing System Operation
and Logs", Administrator's Guide of RICOH Streamline NX v3.
Error Messages Related to the System
Message Causes Solutions
Remote whiteboard sharing
has been cancelled because
the computer was in sleep
mode.
The computer using Remote
Viewer changed to sleep
mode when participating in
a remote whiteboard
session.
Try to join the remote whiteboard
session again.
Remote whiteboard sharing
has been closed because the
computer was in sleep mode.
The computer using Remote
Viewer changed to sleep
mode during remote
whiteboard.
Try to join the remote whiteboard
session again.
If a Message is Displayed during Operation
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