1A-23 Engine General Information and Diagnosis:
FI System Troubleshooting
B822H11104008
Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form such as following will facilitate collecting information to the point required for proper
analysis and diagnosis.
NOTE
This form is a standard sample. The form should be modified according to conditions and
characteristic of each market.
EXAMPLE: CUSTOMER PROBLEM INSPECTION FORM
User name: Model: VIN:
Date of issue: Date Reg.: Date of problem: Mileage:
Malfunction indicator
light condition (LED)
 Always ON /  Sometimes ON /  Always OFF /  Good condition
Malfunction display/code
(LCD)
User mode:  No display /  Malfunction display ( )
Dealer mode:  No code /  Malfunction code ( )
PROBLEM SYMPTOMS
 Difficult Starting  Poor Driveability
 No cranking  Hesitation on acceleration
 No initial combustion  Back fire /  After fire
 No combustion  Lack of power
 Poor starting at  Surging
( cold /  warm /  always)  Abnormal knocking
 Other  Engine rpm jumps briefly
 Other
 Poor Idling  Engine Stall when
 Poor fast Idle  Immediately after start
 Abnormal idling speed  Throttle valve is opened
( High /  Low) ( r/min)  Throttle valve is closed
 Unstable  Load is applied
 Hunting ( r/min to r/min)  Other
 Other
 OTHERS:
MOTORCYCLE/ENVIRONMENTAL CONDITION WHEN PROBLEM OCCURS
Environmental condition
Weather  Fair /  Cloudy / 
Rain /  Snow /  Always /  Other
Temperature  Hot /  Warm /  Cool /  Cold (°C / °F) /  Always
Frequency  Always /  Sometimes (times / day, month) /  Only once
 Under certain condition
Road  Urban /  Suburb /  Highway /  Mountainous ( Uphill /  Downhill)
 Tarmacadam /  Gravel /  Other
Motorcycle condition
Engine condition  Cold /  Warming up phase /  Warmed up /  Always /  Other at starting
 Immediately after start /  Racing without load /  Engine speed ( r/min)
Motorcycle condition During driving:  Constant speed /  Accelerating /  Decelerating
 Right hand corner /  Left hand corner
 At stop /  Motorcycle speed when problem occurs ( km/h, mile/h)
 Other:
To Next Page
Loading...
Need help?
General
