SERVICE ARRANGEMENTS
CORRESPONDENCE
Technical Advice, Guarantee Claims and Repairs
Communications dealing with any of these subjects should be addressed to the
SERVICE MANAGER.
Replacement Parts
Orders for replacement parts should be addrtssed to the SPARES MANAGER.
In
all
communications the
full
engine number complete with all
prefix
letters and figures should be stated. This number will be
found
on the
L.H.
side of the crankcase just below the cylinder flange.
-
ORDERS
Orders should always be sent to us in the form of
a
list
and not in letter form. Owners
are strongly advised
to
purchase a Spare Parts List so that the correct part numbers
can be quoted. These lists contain numerous exploded drawings and cross references
which make
it
very easy to recognise the various parts and are also of great assistance
in servicing the model. The specimen order which
is
printed in the Spare Pans List
should be used
as
a guide.
TECHNICAL ADVICE
I
Owners will appreciate how very difficult
it
is to diagnose trouble by correspondence
and this
is
made impossible in many cases because the information sent to us
is
so
scanty. Every possible point which may have some bearing on the matter should be
stated so that we can send a useful and detailed reply.
REPAIRS
Before a motorcycle
is
sent to our Works an appointment must be made. This can
be done by letter
or
telephone. When an owner wishes to return his machine for
I
guarantee repairs, he should first consult his dealer
as
we do not normally accept
machines in our Repair Shop until the Dealer has inspected them. Frequently the
Dealer can overcome the trouble without
the
delay and expense of sending the
m~chine to the Works. This avoids tho machine being out of use for some days
when
it
could be on the road. Where pans such as cylinders, petrol tanks, etc.,
are forwarded for repair, they should be packed securely so
as
to avoid damage in
transit. The owner's name and address should be enclosed together with full
instructions. In the case of complete motorcycles, a label showing the owner's
name and address should always be attached and all accessories such
as
tools, inflator,
I
i
handlebar mirrors and other parts removed.
!
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