3-6 Xerox Internal Use Only Phaser 6000/6010 and WC 6015 MFP
Error Messages and Codes
Phaser 6010N and WorkCentre 6015 MFP Errors
The Error Message Summary table lists possible errors, along with the
corresponding code, and page reference for the corrective procedure.
• The Error Code column lists the code associated with the error.
• The Error Message LCD column shows the message as it appears on the LCD
when the error occurs during normal operation.
• The Error Description column describes the error.
• The Go to column links to the troubleshooting procedure related to the error.
Use this table to identify the proper procedure to correct the reported error.
Error Message Summary
Error
Code
Error Message LCD Error Description Go to
005-121 Paper Jam
005-121
Open ADF Cover and
Clear Jam
<ADF Jam>
An ADF Jam occurred.
3-24
005-301 Cover Open
005-301
Remove paper then
Close ADF Cover
<ADF Cover Open>
The ADF Cover is open.
3-25
007-340 007-340 Printer
Restart Printer
<Motor Failure>
Main Motor failure is detected.
3-26
009-360
to
009-363
009-36X
Replace Toner
Cartridge Now
The indicated toner cartridge
needs to be replaced.
3-100
010-397 010-397
Code:xxxxxxxx
Restart Printer
<Fuser Failure>
The operation error of Fuser
(Temperature anomaly error etc.) is
detected.
3-27
016-315 016-315 System
Restart Printer
<IP On Board RAM R/W Check Fail>
An error occurred during the
on-board RAM read/write check at
the time of initialization.
3-28
016-317 016-317
Restart Printer
Contact Support
IfMessageReturns
<IP ROM Check (Main) Fail>
Checksum error occurred in the
main program ROM.
3-28
016-372 016-372 System
Restart Printer
Contact Support
If Message Returns
<Fax Memory Allocation Error>
Fax memory allocation error is
detected.
3-30
016-500 Erase Flash Err
Restart Printer
Erase Flash Error 3-31
016-501 Write Flash Error
016-501 System
Contact Support
If Message Returns
<Download Write Error>
Flash memory write error occurred.
3-31
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